The Calendar Group

The guarantee

Six months. Every placement. Plainly stated.

A search fee buys judgment, and judgment should stand behind its work. If a placement isn't right within the first six months, we replace at no additional fee — the longest published guarantee in the field.

Why six months

Because ninety days flatters everyone.

Anyone can look right for a month. The honeymoon fades around week eight; travel season tests the schedule; the household's real rhythm asserts itself somewhere after that. A 30- or 90-day guarantee expires precisely when the truth arrives.

Six months covers the whole arc. It keeps us honest about who we present — we carry the risk of the match, so we only make matches we believe will hold for years, not quarters. It also changes what a phone call means: when something feels off in month three, you are calling a partner with a stake in the outcome, not a vendor with an invoice.

The guarantee isn't a policy. It's the incentive structure that makes everything else true.

A leather chair by a window, the garden beyond

The terms

In plain English.

What exactly does the guarantee cover?
If a placement ends within the first six months — for fit, performance, or a change in the role as scoped — we run the replacement search at no additional fee. It applies to every placement we make, in every role and every market. No tiers, no upsells.
How do most firms compare?
Published guarantees in household staffing typically run 30 to 90 days, when they're published at all. Ours is six months because that's roughly how long it truly takes to know a hire is right — and because we'd rather carry that risk than pass it to you.
What do I need to do to keep the guarantee valid?
Very little: pay the placement fee per the agreement, keep the role substantially as scoped in the search, and tell us promptly when something feels off. Early conversations save placements — it's also simply how we prefer to work.
What if the replacement doesn't work either?
Then we keep going. The guarantee is on the outcome — a hire who stays — not on a single attempt. In practice this is rare; the searches that reach a second replacement almost always trace to a role that needed rescoping, and we'll say so honestly.
Where are the formal terms?
In the search agreement you sign before we begin, in the same plain English as this page. If anything here and there ever read differently, we honor the more generous reading. If you'd like the agreement ahead of a first conversation, just ask.

Hire with the risk on our side.

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